Role: Product Designer

Focus: Complex Systems, HRI

Company: Finally Robotics

Platform: Enterprise SaaS

Product / Complex Systems, HRI

The Project

Centralizing the Chaos

Spider is the operational brain for automated fulfillment centers. Before this redesign, operators had to switch between fragmented tools to manage robot fleets, inventory tracking, and order processing. My goal was to design a scalable, intuitive interface that serves as a Single Source of Truth for both human operators and robotic supervisors.

The Challenge

Fragmented Workflows

Disconnected Tools

Operators switched between 3 different screens to track a single order, leading to high cognitive load.

Lack of Real-time Visibility

Robot battery levels and exceptions (errors) were hidden in sub-menus, causing delayed responses.

UX STRATEGY

Structuring the Ecosystem

Structuring the Ecosystem

I approached the redesign by decoupling human tasks from robotic tasks. By mapping the two distinct operational flows, I identified where they intersect and where they should be automated.

User Journey

Scanning Workflow

The Command Center

The final UI uses a comprehensive dashboard that balances high-level metrics with granular control. It features modular widgets for robot health, real-time order queues, and quick-action modals.

Real-time Telemetry

Live battery & status updates

Fleet Orchestration

Drag-and-drop robot assignment

Start Small, Scale with Ease

The redesigned system simplified complex workflows and allowed for rapid deployment. We enabled seamless scaling across locations, integrating new robots in record time with zero training overhead.

40%  Reduction in User Errors

25%  Faster Task Completion

3 Mo  Rapid Deployment Cycle